Returns and withdrawal

14 days to change your mind

You have 14 days from delivery to exercise your right of withdrawal without having to give any reasons, as provided for by the Consumer Code.

How to do it

1. Write to us from the Contact page, stating the order number.
2. We will send you the instructions for the collection.
3. The product must be returned intact, with all accessories and, if possible, in its original packaging.

Refund

Once the return has been received and inspected, we will issue a refund within 14 days using the same payment method used for the purchase.

Collection costs

The conditions regarding the collection costs of e-bikes are indicated in the terms of sale.