We are here, really
Before you choose, during delivery and for all the years you ride: we reply the same day.
Choose how to contact us
Monday–Friday, 9 am–6 pm.
Installation, spare parts,
warranty
The e-bike arrives 90% assembled: with the instructional video, you'll finish in 15 minutes. For any issues during the 2-year warranty period, contact us, not the manufacturer: we will arrange the repair or replacement ourselves.
- Video assembly guide
- Original spare parts from European warehouses
- 2-year legal warranty managed by us
- Maintenance and battery advice
FAQ
Do I need a helmet, a license plate, or insurance?
No: with 250 W and 25 km/h, it is a road traffic bicycle. A helmet is still recommended.
How long does it take to arrive?
3–7 business days: the e-bikes ship from warehouses in Germany and Poland, with no customs clearance required.
Is shipping free?
Yes, throughout Italy for e-bikes. For accessories, it is free over €49.
Do the e-bikes arrive assembled?
90% there: in about 15 minutes you’ll have the handlebars and pedals assembled, with the guided video.
Can I pay in installments?
Yes: in 3 interest-free installments or more monthly payments, with card, PayPal or Klarna.
How does the return process work?
You have 14 days from delivery. Write to us and we'll send you the instructions. Read the terms.
Who handles the warranty?
We do. For 2 years, in the event of a defect, write to us and we will arrange for repair or replacement. Details.
How much range does it really have?
It depends on the route, weight, and assistance level. We have written a guide with the calculation to do: real range.