2 years, managed by us
All products have the 2-year legal guarantee of conformity provided for by the Consumer Code. If something goes wrong, write to us: we won't refer you to the manufacturer.
What it covers
- Manufacturing defects in the frame, motor, battery and electronics.
- Components that stop working due to a defect, not wear and tear.
What it does not cover
- Wear parts: tires, brake pads, chain, sprockets.
- Damage from falls, accidents, improper use or modifications (for example, "unlocking" the speed limit).
How to claim it
Write to us from the Contacts page with the order number, description of the problem and some photos or video. We will reply within one business day.
Assistenza
Siamo qui, davvero
Rispondiamo in giornata dal lunedì al venerdì, 9–18.